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TRH demo record · fictionalMaster Services AgreementNotice period

RCM & EHR Master Services Agreement

AGR-TB-001 · TruBridge · Revenue Cycle / EHR

$612K
Annual value
Effective
2024-02-01
Expiration
2027-01-31
Notice date
2026-10-31
Term
35 mo
Total contract
$1.8M
Renewal
Auto-renew
Download contract (PDF)
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Contract document

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Parties

TRH demo record · fictional
Hospital (contracting party)
Texas Regional Hospital
Rural Texas · 50-bed PPS hospital · relationship owner D. Ramirez, VP Revenue Cycle
Public company background · sourced
Vendor counterparty
TruBridge
Revenue cycle management & EHR technology · Mobile, Alabama

Renewal timeline

  1. Effective date
    Agreement commencement.
    2024-02-01
    Past
  2. Amendment executed
    Added coding-services module (+$84,000/yr).
    2025-03-01
    Past
  3. Notice deadline
    Last day to give non-renewal notice before evergreen renewal.
    2026-10-31
    Upcoming
  4. Expiration
    Auto-renews unless noticed.
    2027-01-31
    Upcoming

Extraction & review progress

Verified
6 of 6 terms resolved · 6 verified100%
Approved 0Flagged 0Rejected 0Pending 6

Risk flags

2
  • 1 obligation at risk
    Apply uptime service credit when SLA missed
    medium
  • 2 linked exceptions
    2 open spend/revenue exception(s) totaling recoverable/avoidable value against this counterparty.
    medium

Extracted terms

Showing 6 of 6 terms
Contract value (annual)Rates & feeshigh confidence
$612,000
§4.1 Fees · p.2
pending
TermDates & termhigh confidence
36 months
§9.1 Term · p.3
pending
Auto-renewalDates & termhigh confidence
12-month evergreen unless 90-day notice
§9.2 Renewal · p.3
pending
Notice windowDates & termhigh confidence
90 days before expiration
§9.3 Notice · p.3
pending
Uptime SLASLAs & KPIshigh confidence
99.5% with service credits
Exhibit A §2 · p.6
pending
Rate lockRates & feeshigh confidence
Module fees fixed per Exhibit B
Exhibit B · p.7
pending

Rates, fees & escalators

Annual value
$612K
Term length
35 months
Total contract
$1.8M
  • Contract value (annual): $612,000§4.1 Fees
  • Rate lock: Module fees fixed per Exhibit BExhibit B
Escalators / value changes
  • 2025-03-01 — Added coding-services module+$84,000/yr

SLAs & KPIs

Financial · 30%
Target: ≤ contracted rate · Actual: 1 over-rate module fee · AP ledger vs. MSA Exhibit B
At risk
Service · 25%
Target: ≥ 99.5% uptime · Actual: 99.62% uptime · Monthly service report
Meeting
Contract Compliance · 20%
Target: All SLAs met · Actual: 1 credit SLA missed · SLA credit log
At risk
Responsiveness · 15%
Target: ≤ 4h P1 response · Actual: 3.1h avg P1 · Support ticket export
Meeting
Risk & Documentation · 10%
Target: SOC 2 + BAA current · Actual: Current · Vendor risk file
Meeting

Obligations

0 reviewed
  • Deliver monthly service & uptime report
    Exhibit A §3 · Monthly
    On track
  • Apply uptime service credit when SLA missed
    Exhibit A §2 · As triggered
    At risk
  • Maintain SOC 2 Type II + current BAA
    §7.4 · Annual
    On track

Version history

  1. Original execution
    2024-02-01 — RCM & EHR Master Services Agreement executed.
  2. Amendment 1CurrentViewing
    2025-03-01 — Added coding-services module (+$84,000/yr)

Viewing Amendment 1 — demo toggle only; archive-don't-delete keeps every prior version intact.

Linked spend / revenue exceptions

$48K
  • Over-rate line
    Coding-services module billed above Exhibit B fixed rate.
    EX-1001 · In review
    $31,200
  • Missing credit
    Uptime service credit not applied after May SLA miss.
    EX-1002 · Open
    $16,600