TRH demo record · fictionalRevenue Cycle / EHRVendor

TruBridge

Core RCM/EHR platform vendor. Performance improving; two open financial exceptions tied to a module over-rate and a missed uptime credit. In notice window — decision on renewal due before Oct 31.

82+3

VERIFY score

Moderate risk

Contract value

$612K

per year

Term

36 months

Renewal

2027-01-31

196 days · notice 2026-10-31

Open exceptions

2 · $48K

Download contract (PDF)Scorecard (CSV)Invoice register (CSV)

Contract

Fictional demo contract

RCM & EHR Master Services Agreement · AGR-TB-001 · extraction: Verified

Scroll the pane to read; the full document downloads below.Open / download PDF

Contract

Fictional demo contract

RCM & EHR Master Services Agreement · AGR-TB-001 · extraction: Verified

Scroll the pane to read; the full document downloads below.Open / download PDF

Extracted terms

Verified

Contract value (annual)

$612,000

§4.1 Fees

p.2

Term

36 months

§9.1 Term

p.3

Auto-renewal

12-month evergreen unless 90-day notice

§9.2 Renewal

p.3

Notice window

90 days before expiration

§9.3 Notice

p.3

Uptime SLA

99.5% with service credits

Exhibit A §2

p.6

Rate lock

Module fees fixed per Exhibit B

Exhibit B

p.7

Obligations

Deliver monthly service & uptime report (Exhibit A §3 · Monthly)On track
Apply uptime service credit when SLA missed (Exhibit A §2 · As triggered)At risk
Maintain SOC 2 Type II + current BAA (§7.4 · Annual)On track

Amendments

2025-03-01 — Added coding-services module+$84,000/yr

Vendor profile

TRH demo record · fictional

Dana Ramirez

VP, Revenue Cycle (TRH)

Email: dana.ramirez@trh.example.org
Phone: (555) 0142
Owner: D. Ramirez, VP Revenue Cycle

Fictional TRH-side relationship owner — example address, 555 number.

Public company background · sourced

TruBridge

Revenue cycle management & EHR technology

Provides revenue cycle management (RCM), electronic health record (EHR) technology, and medical coding services that help rural and community hospitals remove operational and financial barriers so they can focus on patient care. source

HQ: Mobile, Alabama ↗
Website: trubridge.com/
Reference: Electronic Health Record (EHR) System & Services ↗

Public background only. No TRH relationship, contract, or endorsement with this company is real.

Performance

On target

Clean-claim rate

95.8%

Target ≥ 95%

6-month trend. Period is chosen to suit this relationship's category.

Weighted scorecard

Weighted: 83

Transparent weights (editable in the roadmap build). Each criterion shows target, actual, score, trend, source, and open exceptions.

Financial · 30%78

Target: ≤ contracted rate · Actual: 1 over-rate module feeSource: AP ledger vs. MSA Exhibit B · 1 open

Service · 25%88

Target: ≥ 99.5% uptime · Actual: 99.62% uptimeSource: Monthly service report

Contract Compliance · 20%80

Target: All SLAs met · Actual: 1 credit SLA missedSource: SLA credit log · 1 open

Responsiveness · 15%90

Target: ≤ 4h P1 response · Actual: 3.1h avg P1Source: Support ticket export

Risk & Documentation · 10%84

Target: SOC 2 + BAA current · Actual: CurrentSource: Vendor risk file

Claims accuracy

RCM criterion — contract terms reconciled against claim & invoice evidence · FY2026 Q3 (Apr–Jun 2026)

70watch

Claims-accuracy score

Foundation-approved MVP scoring method. Top-down half-open bands, per-claim tolerance, pending claims excluded from the denominator, rejected counted inaccurate, and a proportional invoice-reconciliation penalty. Decision record — issue #32 ↗

Weighted contribution

20% criterion weight

Target / band

≥ 97% contract-accurate eligible claims

Bands: strong 85+ · solid 75+ · watch 65+ · action <65

Accurate / eligible

10 / 14

Numerator / denominator (pending excluded)

Included / excluded

14 / 2

Population vs. contract exclusions

Pending (excluded)

Awaiting adjudication — not in denominator

Duplicates

Eligible duplicate claims

Discrepancies

$1,340 total variance

Contract tolerance

$25

Per-claim allowed variance

Invoice reconciliation

$640

Penalty −2% · invoice $36,000 vs $35,360

Term / source

RCM MSA Exhibit B §2 (Claims Accuracy)

TRH demo RCM MSA (fictional) · Exhibit B claims-accuracy schedule

Download claim register (CSV)

Every total, count, and pass/fail result above is computed by the purescoreClaimsAccuracy()function from the fixture inputs — the formula is not re-implemented in the UI.

Exceptions & evidence

2 open

Over-rate lineEX-1001

$31,200

Coding-services module billed above Exhibit B fixed rate.

Evidence: Invoice TB-20260630 line 3 vs. MSA Exhibit BOwner: D. Ramirez · In review

Download evidence file

Missing creditEX-1002

$16,600

Uptime service credit not applied after May SLA miss.

Evidence: May service report vs. Exhibit A §2Owner: AP Team · Open

Download evidence file

Corrective actions

Reconcile over-rate module fee against MSA Exhibit B and request credit.

CA-TB-01 · Owner: D. Ramirez · Due 2026-08-15

In progress

Confirm missed uptime-credit SLA and post credit memo to AP.

CA-TB-02 · Owner: AP Team · Due 2026-08-31

Not started

Archive-don't-delete: resolved items move to an archived status with their evidence intact — nothing is destroyed.