TRH demo record · fictionalFacilities / Food / EVSVendor

Sodexo Healthcare

Facilities, food, and environmental services partner on a long-term agreement. Improving audit scores; open items on a CPI escalator over-application and an audit threshold not yet met.

76+2

VERIFY score

Moderate risk

Contract value

$1.3M

per year

Term

60 months

Renewal

2029-06-30

1077 days · notice 2029-03-31

Open exceptions

2 · $40K

Download contract (PDF)Scorecard (CSV)EVS audit history (CSV)

Contract

Fictional demo contract

Support Services Management Agreement · AGR-SO-001 · extraction: Verified

Scroll the pane to read; the full document downloads below.Open / download PDF

Contract

Fictional demo contract

Support Services Management Agreement · AGR-SO-001 · extraction: Verified

Scroll the pane to read; the full document downloads below.Open / download PDF

Extracted terms

Verified

Contract value (annual)

$1,320,000

§4 Fees

p.2

Term

60 months

§11.1 Term

p.5

Management fee

Capped; CPI escalator per Exhibit D

Exhibit D

p.10

EVS audit SLA

90% minimum audit score

Exhibit A §4

p.6

Notice window

90 days before expiration

§11.3

p.5

Obligations

Cap management fee to CPI escalator (Exhibit D · Annual)At risk
Maintain 90% EVS audit score (Exhibit A §4 · Monthly)At risk
Deliver scope-of-work staffing plan (§3.1 · Quarterly)On track

Amendments

2025-12-01 — Added patient-transport scope+$96,000/yr

Vendor profile

TRH demo record · fictional

Marisol Duran

Director of Support Services (TRH)

Email: marisol.duran@trh.example.org
Phone: (555) 0173
Owner: M. Duran, Director of Support Services

Fictional TRH-side owner — example address, 555 number.

Public company background · sourced

Sodexo (Sodexo Healthcare)

Facilities, food & environmental services

Provides support services for hospitals and care facilities — spanning food/nutrition, environmental cleaning, and equipment/facility solutions — so clinicians can focus on patient care. source

HQ: Not stated on the fetched official page
Website: us.sodexo.com/industry/healthcare.html
Reference: Healthcare Services ↗

Public background only. No TRH relationship, contract, or endorsement with this company is real.

Performance

Below target

EVS audit score

88.5%

Target ≥ 90%

6-month trend. Period is chosen to suit this relationship's category.

Weighted scorecard

Weighted: 77

Transparent weights (editable in the roadmap build). Each criterion shows target, actual, score, trend, source, and open exceptions.

Financial · 30%70

Target: Management fee capped · Actual: 1 CPI escalator over-applySource: Fee schedule audit · 1 open

Service · 28%76

Target: ≥ 90% EVS audit · Actual: 88.5% EVS auditSource: Environmental audit · 1 open

Contract Compliance · 20%82

Target: Scope-of-work met · Actual: CompliantSource: SOW review

Responsiveness · 12%84

Target: Work order ≤ 48h · Actual: 41h avgSource: Work-order log

Risk & Documentation · 10%86

Target: COI + safety plan · Actual: CurrentSource: Vendor risk file

Exceptions & evidence

2 open

Over-rate lineEX-1050

$24,500

CPI escalator over-applied on Q3 management fee.

Evidence: Q3 fee invoice vs. Exhibit DOwner: M. Duran · Open

Download evidence file

SLA breachEX-1051

$15,000

EVS audit score below 90% threshold (trending up).

Evidence: Environmental audit JunOwner: Support Services · In review

Download evidence file

Corrective actions

Reverse over-applied CPI escalator on Q3 management fee.

CA-SO-01 · Owner: M. Duran · Due 2026-08-22

Not started

Track EVS audit to the 90% contractual threshold.

CA-SO-02 · Owner: Support Services · Due 2026-09-30

In progress

Archive-don't-delete: resolved items move to an archived status with their evidence intact — nothing is destroyed.